Add your business here
Add your business here
FAQs – A guide to Chiswick Business hero — Chiswick Business

A guide to using Chiswick Business

Quick answers for customers and members of Chiswick Business. Jump to a topic:

Finding a business · Your account · Adding your business · Photos, logo, and headshot · Managing your listing · Membership and payment · Events and resources · Help

Finding a business

You do not need an account. Search the directory by business name, trade, or service, or browse a category.

Open its listing and use the phone, email, website, WhatsApp, or booking links it shows. You deal with the business directly.

They show which membership a business has chosen. Spotlight is the top tier and appears first. Neither is a rating or an endorsement.

Your account

  1. Go to the registration page.
  2. Choose a username and enter your email address.
  3. Open the email we send you and set your password.

No email after a few minutes? Check your spam folder.

Use Sign in at the top of any page, or go to the sign in page. Forgotten your password? Use the password reset page and follow the link in the email.

Adding your business

Sign in first. A basic listing is free.

  1. Go to Add your business, choose your membership, and enter your postcode so we can check you are in our area.
  2. Add your business name, tagline, and description. Write for a customer who has never heard of you.
  3. Choose your category and up to 10 tags from the list.
  4. Add your contact details. Verified and Spotlight members can also add a logo, a headshot, and photos.
  5. Add your address and move the map pin, or tick Online only if customers do not visit you.
  6. Submit your listing. We check every new listing before it goes live.

Cannot find the right category or tag? Tell us in Cannot find your category or tag? near the end of the form.

Chiswick Business covers W4 Chiswick, W6 Hammersmith, W12 Shepherd’s Bush, TW7 Isleworth, and TW8 Brentford.

If your postcode starts W3, W5, W7, W13, UB1, UB2, UB5, UB6, or NW10, the form sends you to Ealing Business, which covers that area.

  1. Sign in.
  2. Open your listing and use the Is this your business? box.
  3. Send your claim. We check it and email you once it is approved.

Each business needs its own listing. If you run more than one, get in touch and we will help you set them up.

Photos, logo, and headshot

Photos are part of the Verified and Spotlight memberships.

  • Use JPG or PNG files, up to 32 MB each. We resize large photos for you.
  • The first photo is your main photo.
  • On an iPhone, set Camera to Most Compatible, or share the photo as a JPG.
  • Wait for each thumbnail to appear before you move on.

On your listing, photos show as a grid. Visitors tap any photo to see them all full size.

Verified and Spotlight members only. You can show both your logo and a headshot on your listing.

  1. Sign in, then add your business or edit your listing.
  2. In About your business, upload your logo under Logo.
  3. Upload a headshot under Your photo. A square photo of you works best.
  4. Under Main picture on your listing, choose My logo or My photo.
  5. In How customers reach you, add your Contact name and Position or role.
  6. Submit or save your listing.

Your main picture goes in the circle at the top of your listing and on your card in the directory. The other picture sits underneath the circle, and your headshot shows your name and role. If you add only one picture, that one goes in the circle.

Managing your listing

  1. Sign in and open your listing.
  2. Choose Edit. Only you and the site team can see it.
  3. Make your changes and save.

Cannot see Edit? Check you are signed in with the account that added the listing.

Edit your listing and tick Temporarily closed in How customers reach you. A notice appears on your listing until you untick it.

We do not take reviews on this site. Verified and Spotlight members can add a Google reviews link, so customers can read and leave reviews on Google.

Verified and Spotlight members only.

  1. Edit your listing and fill in Member offer title, Offer description, and Valid until. You can add an image too.
  2. Save. We check the offer before it appears.

It shows in a Member Offer section on your listing until the end date. To take it down early, clear the title.

Yes. Sign in and open your listing. Under Show you are listed, copy the badge code and paste it into your website.

Membership and payment

MembershipPriceWhat you get
Free MemberFreeYour business name, category, area and postcode, a short description, and links to your website and phone.
Verified Member£12 a month or £99 a yearAdds a full description, your logo, headshot, and photo gallery, opening hours, social links, email, WhatsApp, a booking link, member offers, and event posting.
Spotlight Member£25 a month or £199 a yearAdds the Spotlight badge, priority search placement, the homepage spotlight, a newsletter feature, and extra sections such as testimonials, team, FAQs, and a brochure.

See every benefit side by side on the membership page.

  1. Go to the membership page and choose monthly or yearly.
  2. Pay by card at checkout.
  3. Your receipt arrives by email.

Something went wrong at checkout? Do not keep trying. Get in touch and we will check what went through.

Sign in, then open your invoices or your subscriptions. Cancel a plan on the subscriptions page. There is no contract, and your paid features stay until the end of the period you have paid for.

Events and resources

The events page lists coffee mornings, breakfast networking, and co-working sessions. Open an event for the details and booking link. Everyone is welcome unless the event says otherwise.

Yes, if you are a Verified or Spotlight member. Send the details through the post your event page and we will add it, usually within two working days.

The resources page has guides and useful links for running a local business. Suggestions are welcome.

Help

  • No email from us? Check your spam folder, and that you used the right email address.
  • Listing not showing yet? New listings are checked first. If it has been more than two working days, get in touch.
  • Cannot see Edit? Sign in with the account that added the listing.
  • Photo will not upload? Use a JPG or PNG under 32 MB. On an iPhone, share it as a JPG.

Send us a message through the contact page with your business name, and we will get back to you.

Find out who is behind the directory on the about page.